The nation's physical infrastructure facilitates movement of people and goods; provides safe water; provides energy when and where needed; removes wastes; enables rapid communications; and generally supports our economy and quality of life. Developing a framework for guiding attempts at measuring the performance of infrastructure systems and grappling with the concept of defining good performance are the major themes of this book. Focusing on urban regions, within a context of national policy, the volume provides the basis for further in-depth analysis and application at the local, regional, state, and national levels.
- Measuring and Improving Infrastructure Performance
- Copyright
- Contents
- EXECUTIVE SUMMARY
- SOURCE OF THIS STUDY
- THE STUDY'S FOCUS AND LIMITS
- DEFINING INFRASTRUCTURE PERFORMANCE
- ASSESSING PERFORMANCE AND DECISION MAKING
- IMPROVING INFRASTRUCTURE PERFORMANCE
- 1 INTRODUCTION
- SOURCE AND CONDUCT OF THE STUDY
- INFRASTRUCTURE PERFORMANCE AND IMPROVEMENT IN CONTEXT
- THE STUDY'S FOCUS AND SCOPE
- SEEKING REPRESENTATIVE EXPERIENCE
- PERFORMANCE MEASUREMENT IN PRACTICE
- THE REPORT'S STRUCTURE
- NOTES
- 2 INFRASTRUCTURE PERFORMANCE AND ITS MEASUREMENT
- THE BASIC CONCEPT OF PERFORMANCE
- PERFORMANCE COMPARED WITH OTHER CONCEPTS: NEED, DEMAND, AND BENEFITS
- THE VARIETY OF STAKEHOLDERS
- DIMENSIONS OF EFFECTIVENESS
- DETERMINING WHETHER PERFORMANCE IS "GOOD"
- BASES FOR JUDGING GOOD PERFORMANCE
- DIVERGING FROM THE NCPWI'S FRAMEWORK
- NOTES
- 3 THE PERFORMANCE ASSESSMENT PROCESS
- MOTIVATION
- THE GENERIC PROCESS
- THE RESULTING MEASURES AND THEIR USE
- Planning
- Implementation
- Evaluation
- LEVELS AND PATHWAYS OF PARTICIPATION AND AUTHORITY
- NOTES
- 4 MEASURES OF INFRASTRUCTURE PERFORMANCE
- TAKING STOCK
- DATA AS A CONCERN
- PRINCIPLES FOR SELECTING PERFORMANCE MEASURES
- MEASURES OF EFFECTIVENESS
- MEASURES OF RELIABILITY
- MEASURES OF COST
- BENCHMARKS AND STANDARDS FOR ASSESSMENT
- USING PERFORMANCE MEASURES
- NOTES
- 5 INFRASTRUCTURE IMPROVEMENT THROUGH PERFORMANCE-BASED MANAGEMENT
- MULTIPLE OBJECTIVES AND VIEWS
- Considering Multiple Objectives
- Considering Multiple Points of View
- DEALING WITH MULTIPLE JURISDICTIONS AND MODES
- UNCERTAINTY AND RISK IN INFRASTRUCTURE DECISION MAKING
- Analytical Methods
- The Matter of Values
- The Role of Regulatory Agencies
- NOTES
- 6 FINDINGS, CONCLUSIONS, AND RECOMMENDATIONS
- HELPING DECISION MAKERS
- IMPROVING PERFORMANCE
- REFERENCES
- Appendix A THE COMMITTEE ON MEASURING AND IMPROVING INFRASTRUCTURE PERFORMANCE
- Appendix B BIOGRAPHICAL SKETCHES OF COMMITTEE MEMBERS AND STAFF
- Appendix C PARTICIPANTS AT THE INITIATING COLLOQUIUM
- WASHINGTON, D.C. APRIL 14-15, 1993
- Appendix D MEETING PARTICIPANTS
- DECEMBER 16-17, 1993, BALTIMORE, MARYLAND
- FEBRUARY 17-18, 1994, PORTLAND, OREGON
- MAY 11-13, 1994, MINNEAPOLIS, MINNESOTA
- Appendix E SELECTED BIBLIOGRAPHY ON INFRASTRUCTURE PERFORMANCE
- BACKGROUND: ECONOMIC DEVELOPMENT, URBAN GROWTH AND DECAY, ENVIRONMENTAL QUALITY, TECHNOLOGICAL EVOLU ...
- GENERAL PERFORMANCE DEFINITION, MEASUREMENT, AND MANAGEMENT
- TRANSPORT
- WATER SUPPLY AND WATER RESOURCES
- WASTE MANAGEMENT
- Appendix F GLOSSARY
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