By making explicit linkages both to social work practice and to the history of management thought, covering the rapidly expanding field of nonprofit studies, and incorporating management approaches from Henri Fayol's principles to Total Quality Management, this pioneering work grounds the practice of social administration in the profession of social work and agency-based practice better than any text presently available. The book also addresses ways in which the strategic vision of social administrators can be used to build humane and lasting welfare institutions, further social justice, and confront oppression.
To accomplish this task, the authors blend several perspectives: social administration as management, as a form of social work practice emphasizing professional and community leadership, as decision making influenced by values and ethics and as institution building. Divided into an introduction, an afterword, and twenty-five topical chapters, Social Administration discusses issues of executive and program leadership as well as such environmental concerns as community, social agency, and a range of special topics, including accountability, ethics, contracting, and working with boards.
- Table of Contents
- Foreword
- Preface
- 1. Social Administration:
An Overview
- Part I: The Ecology of Social
Administration
- 2. Social Administration and Community
- 3. The Social Agency
- 4. Social Administration
and Organization
- Part II: Elements of Social
Administration
- 5. Leadership and
Decision Making
- 6. The Processes
of Management
- 7. Management Models
- Part III: The Processes of
Institutionalization
- 8. Policy, Institutions,
and Strategic Action
- 9. Administrative Planning
- 10. Implementation
- 11. Operations
- 12. Accountability
- 13. Program Evaluation
- Part IV: Communications
and Information
- 14. Administrative Communication
- 15. Administrative
Information Systems
- Part V: Empowerment
- 16. Administrative Authority
- 17. Power and Influence
- 18. Marketing, Public Relations, and Advertising
- Part VI: Human and
Financial Capital
- 19. Personnel Systems
- 20. Human Resources
- 21. Financial Management
- 22. Financial Inflows
- 23. Budgeting
- Part VII: Topics in Social
Administration
- 24. Social Administration and
Purchase of Service
Contracts
- 25. Ethics and Administration
- 26. Human Diversity and
Administrative Justice
- 27. Governance Issues: Boards and Directorates
- Afterword
- Appendix 1: How to Write a Memo
- Appendix 2: Sample Job Description
- Apendix 3: Typical Table of Contents for a Social Services Agency
Personnel Manual
- Appendix 4: Sample Advertisement
for Case Manager Position
- Appendix 5: Sample Offer Letter
- Notes
- References
- Index
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