On Being Included

On Being Included

Racism and Diversity in Institutional Life

  • Autor: Ahmed, Sara
  • Editor: Duke University Press
  • ISBN: 9780822352211
  • eISBN Pdf: 9780822395324
  • Lugar de publicación:  Durham , United States
  • Año de publicación digital: 2007
  • Mes: Septiembre
  • Páginas: 175
  • Idioma: Ingles

Social Security Administration Electronic Service Provision examines the Social Security Administration's (SSA's) proposed e-government strategy and provides advice on how the SSA can best deliver services to its constituencies in the future. The assessment by the Committee on the Social Security Administration's E-Government Strategy and Planning for the Future was based on (1) its examination of the SSA's current e-government strategy, including technological assumptions, performance measures and targets, planned operational capabilities, strategic requirements, and future goals; (2) its consideration of strategies, assumptions, and technical and operational requirements in comparable public- and private-sector institutions; and (3) its consideration of the larger organizational, societal, and technological context in which the SSA operates.

  • Cover
  • Front Matter
  • Summary
  • 1 Background and Current Context
  • 2 Lessons from Electronic Services in Financial Institutions
  • 3 The Social Security Administration's Information Technology - Present and Future
  • 4 Toward Organizational Transformation for Electronic Service Delivery
  • Appendix A Committee and Staff Biographies
  • Appendix B Panelists and Briefers at Open Committee Meetings
  • Appendix C Social Security Administration Major Office Missions
  • Appendix D Overview of Selected Legislation Pertaining to E-Government
  • Appendix E A Short History of E-Government

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