Social Security Administration Electronic Service Provision

A Strategic Assessment

Author: Winston, Joan D.; Millett, Lynette I.; Osterweil, Leon J.
Publisher: National Academies Press
ISBN: 9780309103930
eISBN Pdf: 9780309667357
eISBN Epub: 9780309179171
Place of publication: United States
Year of digital publication: 2007
Month: September
Pages: 175
Language: English

Caption

Social Security Administration Electronic Service Provision examines the Social Security Administration's (SSA's) proposed e-government strategy and provides advice on how the SSA can best deliver services to its constituencies in the future. The assessment by the Committee on the Social Security Administration's E-Government Strategy and Planning for the Future was based on (1) its examination of the SSA's current e-government strategy, including technological assumptions, performance measures and targets, planned operational capabilities, strategic requirements, and future goals; (2) its consideration of strategies, assumptions, and technical and operational requirements in comparable public- and private-sector institutions; and (3) its consideration of the larger organizational, societal, and technological context in which the SSA operates.

FrontMatter
Preface
Acknowledgment of Reviewers
Contents
Summary
1 Background and Current Context
2 Lessons from Electronic Services in Financial Institutions
3 The Social Security Administration’s Information Technology—Present and Future
4 Toward Organizational Transformation for Electronic Service Delivery
Appendixes
A Committee and Staff Biographies
B Panelists and Briefers at Open Committee Meetings
C Social Security Administration Major Office Missions
D Overview of Selected Legislation Pertaining to E-Government
E A Short History of E-Government