The only textbook to outline the skills social workers need to conduct effective client interviews, this volume synthesizes recent research on interviewing and demonstrates its value in unique settings and with a variety of clients and issues. Connecting evidence-based approaches to the quality of practitioner-client relationships and the achievement of different objectives at each phase of the interview, the text shows students how to apply their learning systematically and develop specialized techniques for culturally competent interviewing and challenging client situations.
For this fifth edition, the authors have updated the text's research throughout and have adopted a more coherent chapter organization for teaching. The volume also includes new sections on breaking bad news and interviewing with aged, racial/ethnic, and sexual minority populations. Revised vignettes reflect the challenges practitioners now face in the field and represent the interests of diverse students and scholars.
- {CONTENTS}
- ACKNOWLEDGMENTS
- INTRODUCTION
- {PART ONE} GENERAL ORIENTATION AND BASIC CONCEPTS OF INTERVIEWING AND COMMUNICATION
- 1. DEFINING AND CHARACTERIZING THE SOCIAL WORK INTERVIEW
- 2. THE INTERVIEW AS COMMUNICATION
- 3. LISTENING AND SILENCE AS INTERVIEW TECHNIQUES
- 4. NONVERBAL COMMUNICATION
- 5. ESTABLISHING A RELATIONSHIP
- {PART TWO} SEQUENTIAL PHASES IN THE INTERVIEW PROCESS AND ASSOCIATED TECHNIQUES
- 6. THE INTRODUCTORY PHASE
- 7. THE PROBLEM EXPLORATION PHASE
- 8. THE DEVELOPMENTAL PHASE: PROBLEM-SOLVING INTERVENTIONS
- 9. THE DEVELOPMENTAL PHASE: MORE PROBLEM-SOLVING INTERVENTIONS
- 10. THE DEVELOPMENTAL PHASE: QUESTIONING TECHNIQUES
- 11. TERMINATION AND EVALUATION
- {PART THREE} SPECIAL PROBLEMS IN INTERVIEWING
- 12. CROSS-CULTURAL INTERVIEWING
- 13. PROBLEMATIC INTERVIEWS
- {PART FOUR} THE ESSENCE OF THE GOOD INTERVIEW
- 14. THE COMPETENT INTERVIEWER
- L’ENVOI—
- APPENDIX
- REFERENCES
- INDEX
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